I have read others posts about this issue but to no avail no one has had a fix for this. XPS 15 9550 - Hard Drive not installed. The .docx instructions say "On the boot menu, under UEFI boot, select your USB drive "  meaning the BIOS must be in UEFI, not legacy, mode and Secure Boot off, and it means you need to recognize the name or brand or such of the USB stick vs. the new SSD... and don't pick the generic 'USB drive' option under Legacy boot choices. Press and hold power button for ~15 seconds. Create Partitions don't carry parts for this specific model. Actually, after I re-seated the SSD it got the error right after powering it on then when i powered it on again after shutdown, it read the SSD fine. 3. I've been having a hard time with my new dell XPS 15. New Dell XPS 15 9500- Hard drive not installed 0155 message. Reboot. 4. Only system software I got elsewhere was Intel RST (I left it installed). I just had this issue and had to send my XPS 15 to Dell's repair shop in Texas, where they replaced the motherboard. A small Phillips head screwdriver and a plastic scribe is needed for this repair. This will take you set by set through the complete installation and replacement process. I have tried re-seating the 512gb SSD and still no luck. Re: XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. If it works, it was the SSD, if it doesn't, it's the motherboard. Select “New” from Drive options and select the size, and click “OK” (Remember 1GB = 1024MB) Once you have selected your preferred hard drive to select it from the list and click Next. Slow Hard Drive in Dell XPS 15 9560. It was already set to AHCI by default.. Create Partitions Dell XPS 15 9560 has a battery capacity of 97 WHr. New XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. Original system (not a clean install) with all latest Dell updates. I'm now stable with default Standard NVMe driver - no BSODs and no reboot issues. Go into BIOS setup (f2 at powerup) and make sure legacy mode is not enabled. 1 year ago. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your XPS 15-9530 (P31F001) laptop. There is also a button that says ‘continue’ but when i click it the screen turns black(laptop falls asleep). Since today I have a problem with my XPS 15 which makes it completely unusable. It seems to happen most frequently during light (old jrpg/rts) gaming and streaming. Booted the machine and pressed f12 at the Dell … Finally, Windows 10 Pro 64-bit is pre-installed. These installation instructions have be made into 6 easy to follow printable steps. I … Didn't do anything at the Dell logo this time. HARD DRIVE Dell XPS 13 Ultrabook SSD (Solid State Drive) Removal and Installation Learn how to install and replace the laptop SSD (Solid State Drive) on a Dell XPS13 Ultrabook laptop. Help. where is that exactly? However, if I leave the laptop for a while and come back to it I’m able to access the lock screen etc. Select the “Something Else” option to create partitions on your machine and “Continue”. Hopefully you are in warranty still. If I'm right about it, there is likely something in the DPM software that caused these crashes - either a specific software version, or a specific setting. Off) to ser whether that helps. Hi, I am experiencing crashes with reboots to pre-boot diagnostics with a message "Hard drive not installed, error code 2000-0155". Meaning, the SSD died. The pros of purchasing this laptop is a great display with long battery life. Thread Status: Not open for further replies. Solved it by installing the latest BIOS (via a bootable USB stick using the Dell Diagnostic Deployment Package (DDDP)) AND replacing the drive with a new, larger SSD, AND THEN using the Dell "SupportAssist OS Recovery" USB stick … HARD DRIVE Dell XPS 15 (L521x) Hard Drive & Caddy Removal and Installation This how-to guide shows the removal and installation of the Hard Drive & Caddy on the Dell XPS 15 (L521x) laptop. 7. Then the next reboot came up with the SupportAssist page and the worrying "hard drive not installed" message. These installation instructions have be made into 4 easy to follow printable steps. A small Phillips head screwdriver, T5 torx screwdriver, & a plastic scribe is needed for this repair. We have also create a video tutorial that shows you how to install your XPS 15-9570 Hard Drive. Checking hard drive cable. 2. There seems to be a flood of complaints about recent BIOS updates changing the drive mode on several different Dell models. Solved it by installing the latest BIOS (via a bootable USB stick using the Dell Diagnostic Deployment Package (DDDP))    AND  replacing the drive with a new, larger SSD,   AND THEN   using the Dell "SupportAssist OS Recovery" USB stick to re-install Win10. Booting --> F12 --> Diagnostics confirmed the original SSD drive was absent (whether it was in the slot or not). I just got this issue, dell XPS 15 9570, came back home and it would constantly go to the performance check screen on boot up and tell me that the drivers are missing/not installed. It seems like the XPS 13 would accept an NVMe drive, but it came with an M.2 drive (with three tabs on the connector instead of two), so I felt safer replacing like-with-like (plus the NVMe drives I looked at were more expensive). So far, so good. Speed seems about the same; and I bought an M.2 drive to replace the existing M.2 drive in the XPS 13. Power Management. Plug the old SSD into any USB port on the XPS 15. When I try to boot my laptop, Dell SupportAssist Pre-Boot Performance check flashes the warning message: "Hard Drive Not Installed". It was completely fine this morning, I'm not sure how to do all this stuff that you're saying lol, New comments cannot be posted and votes cannot be cast, The unofficial subreddit for Dell Technologies, Press J to jump to the feed. Dual Boot Windows and Linux Mint on Dell XPS 15 9570. Another update - and the problem hopefully resolved. Page 2 of 3 < Prev 1 2 3 Next > Techgee Notebook Consultant. The graphics in Dell XPS 15 9560 are powered by 4GB NVidia GeForce GTX 1050 GPU. Booting --> F12 --> Diagnostics confirmed the original SSD drive was absent (whether it was in the slot or not). I am trying to install Ubuntu 14.04 / 15.10 on my Dell XPS 13 9350 (November 2015). RE: DELL XPS 15 9550 Hard Drive - Not Installed If the updates included a BIOS update, that may have changed the drive mode from UEFI to legacy. No more hard drive / wake up from sleep crashes - so far :-). After some googling, it seems this is a problem with Dell drivers. Then continue with the other instructions I gave. You can face a slow hard drive problem with your Dell XPS 15 9560 which can also be caused by Windows 10. 5. I've been having a hard time with my new dell XPS 15. The problem here is that this error happens quite often and I am getting worried/annoyed that I can't seem to find the fix for this. It is caused because of disorganized information which takes more time to put through data fragments on the drive. Just to follow up: I gave AHCI a try again with the PM951. So open the laptop up, take out the potentially faulty SSD, and replace it with a working one for a test. Best I can figure is a Windows Update resolved the issue. I really hope that by this time someone has found a way to fix this issue. More Specs. The only I option I have from there is to click on "Continue" and when I do click on that button, it shuts the laptop off. In short, "Hard Drive - Not Installed" kept appearing. All data on the HD was lost, of course, but the laptop works again. XPS Help. If you have already installed Windows on your Laptop then start installing Linux Mint with Windows and if not then read the guide to install Windows on Dell XPS 15 9560. I was just wondering if anyone else was having a similar problem with Dell. Any advice? In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive on your XPS 15-9550 (P56F001) laptop. Hi, When i restart from out windows (reboot, warm boot) i get the message from SupportAssist: Hard Drive - Not installed. Advantages of installing Kali Linux on Dell XPS 15 9560 If all else fails, you can update BIOS to the latest version with a USB drive holding the downloaded .exe, and or try a new/known good hard drive. HARD DRIVE Dell XPS L502X Hard Drive Removal and Installation This how-to guide shows the removal and installation of the Hard Drive on the Dell XPS L502X. Press question mark to learn the rest of the keyboard shortcuts, Latitude 7410 - i7-10610U - 32GB - 1TB NVMe SSD - FHD Touch. I already tried F2 and F12 and there’s no change. I implemented a fix on Monday, and no more crashes over the last 5 days. 4. Re: XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. I just got this issue, dell XPS 15 9570, came back home and it would constantly go to the performance check screen on boot up and tell me that the drivers are missing/not installed. Dual Boot Windows and Linux Mint on Dell XPS 15 9560. Immediately press and hold F12 until the Boot … There's a good chance it's the motherboard though. Got the usual Dell support screen with "Hard drive not installed" clicked on "continue" and the laptop powered off. Such an expensive laptop this is, but filled with some problems that can't seem to be fixed easily.. open BIOS setting (press F2), change between AHCI and RAID https://2.bp.blogspot.com/-f5-01Il1O-k/WYZ5oftb3wI/AAAAAAAAE_E/S_D_6leQY-4YKR3uaHe-3rlT9MRLGCdvACLcBGAs/s1600/DELL%2BBIOS%2BSETTING.jpg, I actually checked the BIOS settings for the SATA configurations.. Test ran and stopped because "Hard drive not installed" 4. Dell hard drive not found may also happen if the computer isn’t physically … The problem can cause slow file transfers and more time to load a program. I bought my dell xps 15 a month ago, and already I’m having issues. In short,  "Hard Drive - Not Installed" kept appearing. My laptop works fine one time and if i leave it for a while and come back there’s a message that shows the hard drive isn’t installed. Press the power button in the top right corner to boot the laptop. It seems that the Dell Support was right - it was probably a software issue. It takes around 10 boots to successfully access the windows log in screen. Now, From the list of hard drives select one and click on the Drive options (advanced). I thought my drive had failed :(But no. How much did it all cost? A routine Dell update, not even sure what it updated now. 1. Select the “Something Else” option to create partitions on your machine and “Continue”. 1. (AHCI) Discussion in 'Dell XPS and Studio XPS' started by YoungStarDC, Dec 18, 2015. How much did it all cost? When i completely shutdown my computer and start it up with the power button my system starts normally. (That itself was an hour lost.). Getting a secondary drive is probably your only way to know for sure. This is not a hardware problem as Support Assist reports no problem with the hard drive. Dell XPS 15 (9550): Hard Drive not installed? We have also create a video tutorial that shows you how to install your XPS 15-9530 (P31F001) Hard Drive & Caddy. Try to set the idle timer in the power settings control panel for turning the harddisk to 0 (i.e. Reputations: 4 Messages: 105 Likes Received: 16 Trophy Points: 41. If you have already installed Windows on your Laptop then start installing Linux Mint with Windows and if not then read the guide to install Windows on Dell XPS 15 9570. Meaning, the SSD died. My hard drive does not show up anymore. DELL XPS 15 9550 Hard Drive - Not Installed. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive on your XPS 15-9570 laptop. maybe a pic would help. Hello, I would like to ask some help because my dell xps 15 9560 sometimes gets this error where when I power it on, a message appears that says that "The Hard Drive is Not Installed". You may need to remove ram, the hard drive, unplug internal battery, and cmos battery. We have also create a video tutorial that shows you how to install your XPS 15-9550 (P56F001) Hard Drive. Tips:  Remember to confirm with Diagnostics that the BIOS was actually updated and it sees the new SSD. Reassemble. These installation instructions have be made into 6 easy to follow printable steps. This makes me real sad ;(. I have a broken keycap on my XPS 15 and have called/emailed/chatted with Dell Customer Service for over a month. sorry i’m new to dell, i tried to do that but i can’t find anything related to hard disk setting, The unofficial subreddit for Dell Technologies, Press J to jump to the feed. Maybe some kind of power manament issue and the harddrive not responding to a wake command? All the troubleshooting took 5 hours, the fix itself once discovered 30 minutes of work and a couple of hours waiting for it to all download and run. The drivers are available to install from the Dell repository and so far this is working well on my XPS 15 too. Press question mark to learn the rest of the keyboard shortcuts, https://2.bp.blogspot.com/-f5-01Il1O-k/WYZ5oftb3wI/AAAAAAAAE_E/S_D_6leQY-4YKR3uaHe-3rlT9MRLGCdvACLcBGAs/s1600/DELL%2BBIOS%2BSETTING.jpg. level 2. 6. (Like a month and a week since purchase) At random and frequent times it crashes. Once I power it back on, the hard drive is detected and boots up to windows 10 normally. I simply want to purchase a replacement keycap because the online parts sites (like replacementlaptopkeys.com, etc.) I can And I'm not much of a tech guy, but how does this suddenly happen? Reports no problem with Dell ’ s no change a slow Hard not! Had failed: ( but no click it the screen turns black ( laptop falls asleep ) ) random. That the Dell logo this time someone has found a way to fix this issue but to avail... Supportassist page and the laptop, 2015 '' clicked on `` continue '' and harddrive. Ubuntu 14.04 / 15.10 on my XPS 15 9550 Hard drive problem my... 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Sites ( like replacementlaptopkeys.com, etc. ) this time your machine and “ continue ” at and! Scribe is needed for this repair `` continue '' and the laptop up, take out the potentially faulty,... A program the old SSD into any USB port on the drive mode on several different Dell.. Actually updated and it sees the new SSD the issue with Dell reboot issues ''.! Into BIOS setup ( f2 at powerup ) and make sure legacy mode is not enabled going to you. No one has had a fix on Monday, and replace it with a working one for a.!
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